Customer Service Host – Early Morning Shift at Gatwick Airport

About the role

Join a brand‑new customer‑facing initiative at Gatwick Airport, delivering a seamless journey from bag drop to boarding. This temporary, early‑morning position (02:30‑08:30) requires flexibility during disruption events and a commitment to a 4‑on/4‑off shift pattern.

Key responsibilities

• Provide an exceptional customer experience throughout the terminal, from arrival to boarding.
• Walk queues, meet and greet passengers, and offer proactive assistance.
• Collaborate closely with ground‑operations partners to uphold high service and operational standards.
• Model company customer‑service standards in all interactions with partners and passengers.

Required profile

• Confident communicator able to inspire excellent service in others.
• Strong problem‑solver who remains calm and professional in challenging situations.
• Quick rapport builder who works well with a variety of stakeholders.
• Capable of digesting and retaining a broad range of operational information.
• Eligible for an airside ID pass (5‑year background check and references required) and able to commit fully to the shift pattern.

Required skills

What we offer

• Opportunity to be part of an exciting new customer‑facing initiative.
• Dynamic, rewarding airport environment.
• Chance to make a genuine difference to the passenger experience every day.