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This job expired on 08/09/2026. It no longer accepts applications.
Customer Service Manager
Indra Group UK & Ireland · Londres
Job description
About the role
Indra is seeking a Customer Service Manager to lead and oversee customer service operations, retail agent management, device support, and service delivery for critical transport and ticketing services across London. The role ensures the Oyster Sales Agent Network operates efficiently, meets contractual obligations, and delivers high customer satisfaction.
Key responsibilities
- Lead and manage the Oyster Sales Agent Network, ensuring service delivery meets contractual and customer requirements.
- Oversee the administration of the retail device estate and associated support systems.
- Manage fault reporting, issue resolution, and service requests, ensuring timely escalation and resolution.
- Monitor and investigate suspected fraudulent activity within the Agent Network and take appropriate actions.
- Coordinate with operational and customer support teams to deliver effective call management.
- Develop and implement customer service improvement initiatives and business plans.
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Indra Group UK & Ireland
Londres
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