Customer Service Officer – 6‑Month Fixed‑Term

About the role

We are looking for a motivated Customer Service Officer to join Chime Housing’s Customer Service Team in Watford. The role is a six‑month fixed‑term position based in our office, where you will be the “voice and face” of the organisation, helping residents and customers through multiple channels.

Key responsibilities

• Act as the first point of contact for customers via telephone, email, online platforms and face‑to‑face interactions.
• Assess, resolve and log enquiries, requests and complaints, aiming for first‑time resolution.
• Manage the full repairs process: receive calls, diagnose faults, raise and allocate jobs, track progress and close jobs in the system.
• Provide accurate advice on repairs and maintenance, applying sound judgement and empathy.
• Collaborate with internal teams to ensure timely and effective service delivery while meeting call‑centre KPIs.
• Maintain courteous and professional communication in all customer interactions.

Required profile

• Strong customer‑focused attitude with a commitment to high‑quality service.
• Excellent verbal and written communication skills.
• Ability to handle conflict and manage sensitive situations with empathy.
• Proactive approach, good organisational skills and attention to detail.
• Capability to work effectively in a fast‑paced call‑centre environment and meet performance targets.

Required skills