Customer Service & Orders Administrator

About the role

We are seeking a Customer Service & Orders Administrator to join a leading building‑related company in Altrincham. The role involves acting as the primary point of contact for customers, processing orders and supporting the sales team to ensure smooth order fulfilment.

Key responsibilities

• Respond promptly to customer inquiries via phone and email.
• Enter and manage customer orders in the ERP system.
• Provide delivery dates, send order confirmations and handle warranty or sales‑term questions.
• Schedule weekly deliveries and communicate any shortfalls.
• Assist the finance department with accounting queries, issue credit notes when required.
• Collaborate closely with Sales Managers to deliver a seamless end‑to‑end service.

Required profile

• Previous experience in order processing or sales administration.
• Background in customer service or sales support.
• Familiarity with SAP is a plus.
• Strong communication and organisational abilities.
• Comfortable handling large volumes of data and maintaining accurate records.

Required skills

• SAP (experience with the system is beneficial).

What we offer

• £24,000 per year (£13.18 per hour) – 35 hours per week, Monday‑Friday.
• 36 days of annual leave.
• Private health insurance.
• Company bonus scheme.
• Full‑time, office‑based position in Altrincham.