Customer Service & Quality Manager

About the role

Our client, a fast‑growing technical services provider serving highly regulated industries, is looking for a Customer Service & Quality Manager to join the Bridport team. The role combines front‑line customer support with the stewardship of a UKAS‑accredited quality management system, ensuring service excellence and compliance across the business.

Key responsibilities

• Serve as the primary point of contact for customers, delivering timely, accurate and professional assistance.
• Coordinate between engineering, administration and leadership to align customer expectations with operational delivery.
• Maintain and develop the UKAS‑accredited Quality Management System, including SOPs, work instructions and quality documentation.
• Lead internal and external quality audits and ensure all records remain audit‑ready.
• Identify and drive continuous‑improvement initiatives to enhance efficiency, consistency and service quality.
• Support day‑to‑day operational integration and change‑management projects.

Required profile

• Organised, customer‑focused professional with proven experience in quality management, compliance or operational excellence.
• Strong communication skills and ability to build positive relationships with both customers and internal stakeholders.
• Experience working in regulated environments and familiarity with audit processes.

Required skills

• Knowledge of UKAS‑accredited Quality Management Systems.
• Experience creating and maintaining Standard Operating Procedures (SOPs) and related documentation.

What we offer

• Competitive salary and a permanent full‑time contract.
• Opportunity to influence process improvement and quality standards in a growing organisation.
• Collaborative environment with close interaction between technical and customer‑facing teams.