Customer Service Representative – Housebuilding Team

About the role

We are seeking a Customer Service Representative to join our Housebuilding team. You will be the first point of contact for customers, delivering exceptional service and supporting smooth daily operations.

Key responsibilities

• Handle 60+ inbound calls daily and a comparable volume of emails, ensuring timely and accurate order processing.
• Prioritise workload and organise daily tasks to maintain smooth operations in a fast‑paced environment.
• Collaborate with team members while taking ownership of individual responsibilities.
• Build and maintain strong relationships with housebuilding customers, delivering exceptional service.

Required profile

• Previous experience in customer service (office, retail or hospitality).
• Ability to work under pressure in a fast‑paced setting.
• Strong written and verbal communication skills.
• Attention to detail when placing orders.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams

What we offer

• Pension scheme, length of service rewards and referral bonuses.
• Exclusive discounts via MyPerks, Cycle to Work, gym and skip hire.
• Health & wellbeing benefits including flu jabs, eye‑care vouchers and an Employee Assistance Programme.
• Mental health support with confidential counselling and trained Mental Health First Aiders.
• Generous holiday – 23 days starting, rising to 25 after two years, plus buy/sell options.