Customer Service Representative – Manufacturing (Ramsgate)

About the role

We are seeking a proactive Customer Service Representative to join our manufacturing team in Ramsgate. The role involves building strong customer relationships and ensuring a seamless experience from order placement to delivery.

Key responsibilities

• Act as the first point of contact for customers via phone and email.
• Process customer orders accurately and efficiently.
• Manage customer enquiries, quotations, and order updates.
• Coordinate with production, logistics, and sales teams to meet customer requirements.
• Monitor order progress and communicate delivery schedules.
• Resolve customer queries and complaints in a professional and timely manner.
• Maintain accurate customer records and update internal systems.
• Support the wider team with administrative duties as required.

Required profile

• Previous experience in customer service, support, or order processing.
• Experience in a manufacturing or industrial environment (desirable but not essential).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Positive, solutions‑focused approach.

Required skills

• Proficiency in Microsoft Office.
• Experience with CRM/ERP systems.

What we offer

• Competitive salary up to £30,000 per annum, dependent on experience.
• Permanent, full‑time position, Monday‑Friday.
• Supportive and collaborative working environment.
• Opportunity to develop your career within a growing manufacturing business.
• Company benefits package.