Customer Service Specialist

About the role

You will join a well‑established, service‑focused business that supports customers across the UK. Working within a busy, collaborative team, you will help deliver a smooth, efficient and professional experience for both external clients and internal stakeholders.

Key responsibilities

• Handle inbound customer enquiries via phone, email and chat.
• Provide timely, professional support and resolve queries efficiently.
• Escalate complex issues to the appropriate team when required.
• Maintain accurate records and keep internal systems up to date.
• Work closely with colleagues to ensure service level targets are met.
• Support customers across multiple communication channels.

Required profile

• Previous experience in a customer‑facing or service role.
• Strong verbal and written communication abilities.
• Excellent organisational skills with attention to detail.
• Ability to prioritise workload in a fast‑paced environment.
• Proactive problem‑solver with a positive attitude.
• Genuine desire to help customers.
• Good IT proficiency and confidence using multiple systems.

Required skills

What we offer

• Competitive salary up to £26,500 per year.
• Attractive benefits package.
• Opportunities for career development within a supportive team.
• Varied daily tasks that directly impact service quality and customer satisfaction.