This job is no longer available
This job expired on 28/09/2026. It no longer accepts applications.
Customer Services Advisor – Investment Firm
ISE Partners · Birmingham
Job description
About the role
We are seeking a warm, empathetic Customer Services Advisor to join a fast‑paced call centre within a leading global investment firm. You will support a diverse client base, from high‑net‑worth individuals to family offices and corporations, assisting with account opening, servicing and maintenance.
Key responsibilities
- Handle inbound customer calls, providing general support and guidance on account opening and servicing.
- Support day‑to‑day account maintenance processes and resolve escalated complaints with a solution‑focused approach.
- Follow established procedures and compliance policies, completing required compliance training.
Required profile
- Positive, warm approach to delivering exceptional customer service.
- Previous experience in a fast‑paced retail banking or customer services environment.
- Strong interpersonal and communication skills.
- Flexibility to work alternating shift patterns between 8 am and 8 pm, five days a week.
Required skills
What we offer
- £13 per hour plus holiday pay.
- 12‑month temporary contract.
- Shift patterns covering 8 am‑8 pm on an alternating basis.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
ISE Partners
Birmingham
Related job offers
-
Senior Business Travel Consultant (Out of Hours)
perk Birmingham -
Senior Business Travel Consultant (Spanish) – Remote
perk Birmingham -
Senior Business Travel Consultant – German Speaking
perk Birmingham -
Customer Service Agent – 12‑Month Fixed‑Term
CVI Fareham -
Customer Service Coordinator
TN Recruits Maidstone