Customer Services Inspections Manager

About the role

We are seeking a Customer Services Inspections Manager to join our South West team, based in Bristol. The role involves carrying out inspections of homes before and after completion to ensure quality and identify any remedial work across Miller Homes sites.

Key responsibilities

• Act professionally at all times, representing the company’s name and charter.
• Analyse defects reported by customers and ensure work is completed within agreed service level time‑frames.
• Liaise with NHBC on technical requirements, resolutions and insurance claims as needed.
• Provide feedback to line management on defects and solutions, ensuring defective work is communicated to relevant parties to prevent recurrence.

Required profile

• Previous experience in a similar role with another housebuilder.
• General knowledge of NHBC technical requirements and guidelines.
• Commitment to delivering courteous, exemplary and efficient customer service.
• Ability to build strong professional relationships across multiple business disciplines.

What we offer

• Competitive basic salary.
• 26 days annual leave plus public holidays and your birthday off.
• Opportunity to earn a 10% performance bonus.
• £5,000 car allowance or company car.