Customer Success and Sales Advisor

About the role

As a Customer Success and Sales Advisor in the distribution and healthcare supply industry, you will support customers by delivering exceptional service while driving sales growth. This permanent Manchester‑based role offers the chance to enhance customer satisfaction and contribute to business expansion.

Key responsibilities

• Engage with customers to understand their needs and provide tailored product recommendations.
• Spend approximately 80% of time on proactive outbound calling for retention, reactivation and new business opportunities.
• Execute telesales campaigns promoting seasonal products, initiatives and new product lines.
• Identify upsell and cross‑sell opportunities during calls, quotes and follow‑up.
• Manage and grow a portfolio of smaller accounts using a consultative approach.
• Share customer insights, feedback and improvement ideas with relevant teams.
• Build and maintain strong relationships to ensure long‑term satisfaction.
• Handle customer queries, complaints and feedback professionally and promptly.
• Collaborate with internal teams to ensure efficient order processing and delivery.
• Meet and exceed individual and team sales targets within the retail environment.
• Maintain accurate records of customer interactions and sales activities.
• Stay updated on product knowledge and industry trends to provide informed advice.

Required profile

• Proven track record in sales, account management or customer success, ideally in B2B or healthcare.
• Confident communicator able to build trust and influence decisions.
• Skilled in managing sales pipelines, campaigns and customer support cases.
• Competent with CRM and ticketing systems such as Creatio and Salesforce.
• Able to balance revenue targets with a customer‑first mindset.

Required skills

• Creatio
• Salesforce

What we offer

• Competitive salary of £28,000 with commission (OTE £33,000).
• Permanent position with opportunities for growth.
• Comprehensive training and development programmes.
• Supportive and professional work environment in the retail sector.