Customer Support Administrator – Hybrid 4‑day week

About the role

This permanent position offers a hybrid Monday‑Thursday schedule (30 hours) with a four‑day working week. You will split your time between home and the office in Congleton, supporting a fast‑growing manufacturer of specialist IT equipment for the healthcare sector.

Key responsibilities

• Prepare and maintain documentation related to equipment orders.
• Process and track the ordering of IT‑based equipment for clients.
• Provide first‑line customer contact to ensure service quality and timely delivery.
• Collaborate with internal teams to supply AI, automation and IT tools to leading clients.

Required profile

• Previous experience in customer service, admin or support roles.
• Comfortable using computers and standard office software.
• Any background in IT, engineering or a related technical field is advantageous.
• Ability to commute to Congleton (or work remotely part of the week).

Required skills

What we offer

• Competitive salary of £24,500 per year.
• Hybrid working model with full IT equipment provided.
• Four‑day week and 30‑hour contract for better work‑life balance.
• Benefits package and a supportive, high‑retention workplace.