Customer Support Specialist (Renewable Energy)

About the role

Fuse Energy is seeking a proactive Customer Support Specialist to be the first point of contact for our customers. You will guide users through onboarding, address day‑to‑day queries, and ensure a seamless experience with our renewable‑energy products and services.

Key responsibilities

• Provide after‑sales support via chat and email channels.
• Assist customers with billing, tariff, and usage questions, emphasizing our transparent pricing.
• Resolve service‑related issues quickly and professionally.
• Advise customers on ways to maximise energy savings.
• Collaborate with internal teams to continuously improve the customer experience.
• Work 40 hours per week in rotating shifts, including overnight shifts with additional pay.

Required profile

• Bachelor’s degree.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong problem‑solving abilities and patience in challenging situations.
• Interest in the energy sector and a desire to help customers make informed decisions.
• Previous customer‑service experience is a plus, especially in energy or utilities.

Required skills

What we offer

• Competitive salary with overnight shift premium.
• Bi‑annual bonus scheme.
• Fully expensed technology for work.
• Opportunity to gain hands‑on experience in a fast‑growing renewable‑energy startup.