Day Concierge (SIA Required)

About the role

A new Day Concierge is needed for a modern 391-unit residential development in Beckton (E6). The concierge is the first point of contact for residents, visitors and contractors, and must be professional in manner and appearance, with exceptional customer service, outstanding written and verbal communication and the ability to build trusting relationships. The post is permanent, with 4 days on and 4 days off between 07:00 and 19:00, and requires an SIA licence.

Key responsibilities

• Meet and greet residents, visitors and contractors courteously and professionally.
• Act as first point of call for telephone, intercom, email and face-to-face enquiries.
• Receive and log parcels and packages, and hand them over to residents or authorised third parties after checking ID or written authority.
• Log resident written instructions and ask verbal instructions to be confirmed in writing and filed in the concierge database and Outlook folders.
• Register new residents, enter their details and tenant profiles, and email them their database login and a welcome letter with site procedures.
• Programme door entry fobs and key cards, and enter telephone numbers on intercom panels where applicable.
• Forward resident complaints and lease breaches (subletting, noise, pets) to the Building Manager, and arrange contractor access to apartments.
• Perform end-of-shift parcel and key audits, and resolve discrepancies before finishing the shift.
• Carry out weekly fire alarm, lift alarm and other regulatory tests and inspections, report issues and keep records.
• Know the site fire activation and evacuation procedures and evacuation points.
• Update handover notes and patrol the site regularly, fixing minor health and safety risks proactively.
• Follow company email, telephone and internet policies, dress code and health and safety requirements, and complete other requests from the Account Manager or Managing Agent.

Required profile

• At least 2 years' concierge experience at a residential establishment.
• SIA licence required.
• Enthusiastic, proactive and positive, with a solution-oriented approach.

What we offer

• Salary of up to £27,758 per annum (£12.71 per hour).
• Hours of 4 days on, 4 days off, 07:00-19:00.