Debt Recovery Officer – Temp to Perm

About the role

We are seeking a Debt Recovery Officer to join a busy, growing organisation on a temporary‑to‑permanent basis. This position is ideal for an experienced collections, debt recovery or credit control professional who wants to demonstrate their abilities within a supportive team and progress to a permanent role.

Key responsibilities

• Contact customers by telephone and email to recover outstanding debt.
• Negotiate payment arrangements and ensure timely collection of overdue balances.
• Maintain accurate records in internal systems and client portals.
• Produce daily, weekly and monthly debt reports.
• Escalate aged or complex cases where appropriate.
• Handle inbound and outbound calls professionally.
• Provide administrative support to the wider team as needed.
• Monitor accounts and proactively identify collection opportunities.

Required profile

• Previous experience in Debt Recovery, Collections, Credit Control or Accounts Receivable.
• Strong telephone communication and negotiation skills.
• Confidence in managing difficult conversations and resolving payment issues.
• Excellent organisational and administrative abilities.
• High attention to detail and accuracy.
• Ability to prioritise workload and manage multiple accounts.
• Self‑motivated and able to work independently.
• Professional, customer‑focused approach.

Required skills

• Microsoft Excel

What we offer

• Opportunity to secure a permanent role after a successful temporary period.
• Join a growing and supportive business.
• Varied role combining collections, customer service, administration and reporting.
• Immediate start available.