Deputy Manager – Retail Store (Newcastle)

About the role

As Deputy Manager you will support the General Manager in leading the Bershka store in Newcastle, ensuring commercial performance, high standards and an excellent customer experience. This hands‑on position involves floor leadership, decision‑making support and stepping up to run the store when required.

Key responsibilities

• Support the GM to deliver store performance through clear priorities, floor leadership and consistent follow‑through.
• Use KPIs and store insights to take quick action and keep performance on track.
• Support commercial launches and ensure merchandising reflects best‑sellers, trends and customer demand.
• Maintain Bershka’s visual standards and brand DNA, keeping the store trend‑led and customer‑ready.
• Drive strong routines across stock flow, replenishment and stockroom organisation to maintain availability.
• Uphold high operational standards in security, shrinkage, cash procedures, health & safety, cleanliness and maintenance.
• Coach and motivate teams on shift, providing regular feedback and addressing issues promptly.
• Assist with recruitment, onboarding and creating a positive candidate experience.
• Support succession planning by identifying potential and contributing to development plans.
• Help plan and deliver the hours budget, rotas and productivity targets, taking timely action when needed.

Required profile

• Experience in a fast‑paced retail environment in a supervisory or management role.
• Strong commercial awareness and confidence to act on the shop floor.
• Calm, clear leadership style with the ability to motivate and align teams under pressure.
• Strong standards across operations (stock, shrinkage, cash, compliance).
• Passion for fashion with awareness of trends and competitors.
• Commitment to inclusive leadership, building engagement and supporting colleagues.
• Ownership and integrity – you follow through, take responsibility and lead by example.

What we offer

• Competitive salary.
• 25% employee discount across all Inditex brands.
• Uniform allowance.
• Pension scheme.
• ‘More 4 Less’ benefits platform with a wide range of discounts.
• Wellbeing support through collaboration with Retail Trust.
• Development opportunities and internal progression within Bershka and the wider Inditex Group.