Director, Digital & Insights, Research, Strategic Communications

About the role

FTI Consulting, a global expert firm for organisations facing crisis and transformation, is seeking a Director for its London office within the Digital & Insights practice. The Director serves on the primary research team and leads the execution of quantitative and qualitative research engagements.

Key responsibilities

• Design, scope and execute primary research projects, including drafting questionnaires and discussion guides.
• Manage and run the full primary research lifecycle from inception to completion, with strong attention to detail.
• Lead and contribute to project deliverables, including managing fielding of surveys and personally conducting focus groups and in-depth interviews.
• Lead small to medium projects independently and collaborate with senior colleagues on large-scale, global initiatives.
• Mentor early career professionals on research methodologies and best practices.

Required profile

• Substantial experience conducting primary research with quantitative and qualitative methods.
• Project management and lead capacity.
• Experience in a multi-client opinion research agency or consulting firm managing several simultaneous projects (typically 4-5).
• Proven track record designing and running quantitative survey research, including questionnaire development, survey programming oversight and dataset analysis.
• Proven track record managing qualitative research, including focus group setup and moderation (in-person and online) and in-depth interviews (formal training such as RIVA preferred).
• Ability to manage full research project lifecycles, including deadlines, vendor coordination and quality control of deliverables.

Required skills

• Preferred: creating impactful PowerPoint presentations that turn research and data into actionable insights.
• Preferred: survey tabulations, weighting and cross-tab analysis on internal research platforms.
• Preferred: manipulating survey data with Excel or similar tools.
• Preferred: integrating insights across platforms, analytics streams and methodologies, and strong data storytelling.
• Preferred: using AI to improve research efficiency and innovation.
• Preferred: strong verbal presentation, writing and numerical skills, and translating research terminology into client recommendations.

What we offer

• Professional development programmes covering leadership, growth and certification, with on-the-job learning and self-guided courses.
• A dedicated coach for regular mentoring and advocacy for your growth.
• Tailored programmes for key career milestones.