Dutch/French Speaking Customer Service Representative

About the role

We are looking for a bilingual Dutch and French speaker to join our customer service team in Motherwell, supporting the Energy & Natural Resources sector. The role involves handling customer inquiries, resolving issues, and maintaining accurate records while delivering a high standard of service.

Key responsibilities

• Respond promptly and professionally to customer inquiries in Dutch, French, and English.
• Provide accurate information about products and services.
• Resolve complaints efficiently while preserving positive relationships.
• Update and manage customer accounts in the system.
• Collaborate with internal teams to address queries.
• Monitor feedback to help improve service levels.
• Support the team in meeting customer satisfaction targets.
• Adhere to company protocols and maintain confidentiality.

Required profile

• Fluency in Dutch and French, with strong English proficiency.
• Previous experience in a customer service or similar role.
• Excellent problem‑solving and organisational abilities.
• Attention to detail and a commitment to high‑quality service.
• Professional attitude and strong communication skills.

Required skills

• Proficiency with customer service software and related tools.

What we offer

• Competitive salary between £25,200 and £30,000 per year.
• Permanent contract providing job security.
• Office‑based role in Motherwell within a supportive environment.
• Opportunities for personal and professional growth in the Energy & Natural Resources industry.