Enterprise Account Manager

About the role

Ryan is looking for an Enterprise Account Manager to manage and grow relationships with enterprise customers, acting as their trusted point of contact. Working as part of the Enterprise team, the role focuses on customer retention, commercial growth, account development and the delivery of agreed solutions, collaborating with internal stakeholders to meet team and business objectives.

Key responsibilities

• Manage a portfolio of enterprise customer accounts and act as the primary day-to-day contact for assigned customers.
• Develop account plans covering engagement, retention, growth opportunities and agreed actions.
• Identify opportunities to expand relationships through additional services or solutions.
• Support revenue, retention, margin and customer satisfaction targets, and prepare customer meetings, business reviews, proposals and presentations.
• Coordinate internal teams, monitor account activity and service performance, and escalate issues promptly.
• Support contract renewals, commercial negotiations and pricing discussions, and gather customer feedback and market insight.
• Maintain accurate records in the relevant CRM and business systems and comply with company policies and industry standards.

Required profile

• Experience in account management, relationship management, sales or a comparable customer-facing commercial role.
• Experience managing business or enterprise customers.
• Experience preparing for and leading customer meetings or business reviews.
• Desirable: experience with complex, high-value accounts, contract renewals, tenders or commercial negotiations, and a relevant professional qualification.

Required skills

• Strong commercial awareness and ability to build trusted relationships with stakeholders at all levels.
• Confident use of CRM systems and standard business software.
• Excellent written and verbal communication and strong organisational skills.

What we offer

• Competitive compensation and benefits.
• Business connectivity reimbursement (phone/internet).
• Gym membership or equipment reimbursement.
• LinkedIn Learning subscription.
• Tuition reimbursement after one year of service.
• Award-winning culture and community outreach.