Enterprise Admin Support Specialist – French Speaking

About the role

Canva is looking for a French‑speaking Enterprise Admin Support Specialist to join its London‑based customer support team. You will act as a case manager for our most strategic enterprise customers, ensuring their issues are resolved quickly and efficiently while collaborating closely with Sales and Customer Success colleagues.

Key responsibilities

• Manage and prioritize enterprise support tickets covering account administration, feature functionality, and platform configuration.
• Troubleshoot standard support issues, perform root‑cause analysis, and follow established workflows, escalating when necessary.
• Conduct scheduled calls with administrators to guide issue resolution, demonstrate best practices, and provide timely follow‑up.
• Partner with Sales and Customer Success teams during onboarding and escalations, delivering technical and back‑office assistance.
• Maintain documentation of processes and contribute to continuous improvement of support operations.

Required profile

• Fluent in French and English, both written and spoken.
• Strong customer‑service orientation with a focus on delivering high‑quality support.
• Excellent communication and collaboration skills to work with cross‑functional teams.
• Ability to manage multiple tickets and prioritize workload in a fast‑paced environment.

Required skills

• Experience with enterprise account administration and platform configuration.
• Proficiency in ticketing systems and standard troubleshooting methodologies.

What we offer

• Hybrid work model with at least two days per week in a vibrant London office.
• Access to a multicultural, inclusive team and professional development opportunities.
• Competitive compensation and benefits package.