Customer Operations Assistant

About the role

As a Customer Operations Assistant you will be the first point of contact for our customers across phone, email and live‑chat. You will deliver friendly, reliable support, ensuring every interaction leaves a positive impression and helps build our reputation.

Key responsibilities

• Provide exceptional customer experiences on all communication channels.
• Process bookings and keep customer accounts accurate and up‑to‑date.
• Act on feedback to improve service quality and drive positive reviews.
• Collaborate with the wider team to ensure a seamless customer journey.
• Maintain up‑to‑date product knowledge to support customers confidently.
• Contribute to team KPIs such as response times, satisfaction and quality.

Required profile

• Previous experience delivering high‑standard customer service.
• Excellent verbal and written communication skills.
• Highly organised with strong attention to detail.
• Creative problem‑solver with initiative and a willingness to learn.
• Team player who enjoys supporting colleagues.
• Flexible to adapt working hours based on demand.

Required skills

What we offer

• Part‑time hybrid working pattern (office in SE1 on weekdays).
• Competitive salary of £28,808 per year.
• Opportunity to develop skills in a fast‑growing storage tech business.