Enterprise Customer Success Manager

About the role

Semperis is seeking a passionate and results‑driven Enterprise Customer Success Manager to join its EMEA team. In this role you will ensure customers achieve success and satisfaction with our cybersecurity solutions, while collaborating closely with Technical Delivery, Sales and Product teams.

Key responsibilities

• Design and execute success plans for a portfolio of strategic enterprise customers throughout onboarding, implementation, upsell, cross‑sell and renewal phases.
• Monitor and report on customer health, satisfaction, retention and growth targets.
• Act as the voice of the customer, gathering insights and feeding them to Product Development and other internal teams.
• Lead training sessions and workshops to drive product adoption and impact on customer operations.
• Maintain accurate customer records to enable personalized interactions across Support, Sales and CS teams.
• Identify potential customer references and assist in creating case studies.

Required profile

• 5+ years of experience as a Customer Success Manager, Technical Account Manager or similar role in a cybersecurity SaaS environment.
• Strong executive presence and communication skills, able to explain complex security concepts to CISOs, CIOs and architects.
• Proven ability to manage onboarding, health checks, maturity roadmaps and expansion opportunities.
• Experience with consultative selling, renewal forecasting and risk mitigation planning.

Required skills

• Deep knowledge of security frameworks such as NIST IR, MITRE ATT&CK, ISO 27001, PCI‑DSS, GDPR, SOC 2.
• Hands‑on experience with Active Directory, Entra ID, IAM/SSO/MFA, network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), SIEM and zero‑trust architectures.
• Familiarity with modern cloud platforms (AWS, Azure, GCP) and compliance standards.
• Experience using Salesforce (SFDC) and managing customer data in Active Directory.

What we offer

• Hybrid work model – up to three days onsite per week with the remainder remote.
• Inclusive, equal‑opportunity environment that values curiosity, integrity and work‑life balance.