Finance Operations & Transformation Lead

About the role

A large residential property management business, with a London headquarters and a growing national portfolio, is looking for a Finance Operations & Transformation Lead on a permanent basis. Reporting to the CFO, you will lead Accounts Payable, Accounts Receivable, Treasury and Credit Control and drive a genuine transformation programme that redesigns the function's operating model, simplifies and automates high-volume processes and reduces cost-to-serve. The role is hybrid, with three days a week in the Vauxhall office.

Key responsibilities

• Lead the design and delivery of a future finance operations operating model and organisational structure across AP, AR, Treasury and Credit Control
• Review processes, systems, controls, workloads and team structures to release capacity and reduce cost-to-serve
• Build and deliver a prioritised transformation roadmap balancing value, risk, cost and customer impact
• Drive automation and AI across manual, high-volume, rules-based activity such as bank statement imports, reconciliations, case allocation and reporting
• Reduce unallocated cash by improving payer identification, cash allocation and ownership of residual balances
• Transform Credit Control into a data-led collections operation with debt segmentation, differentiated arrears strategies and clear KPIs
• Establish a controlled invoice-to-pay model in AP with supplier statement reconciliations and fewer duplicate payments
• Strengthen financial controls, escalation routes and service standards, with daily and weekly performance reporting
• Lead, develop and hold to account existing managers and teams

Required profile

• Significant experience leading finance operations or finance transformation in a complex, high-volume environment
• Proven track record of people-led transformation with measurable efficiency and headcount savings
• Hands-on experience implementing automation and technology within finance
• Strong people leadership, able to make difficult people decisions and lead teams through change
• Excellent stakeholder management across Finance, Technology and senior leadership

Required skills

• Working knowledge of AP, AR, Treasury and Credit Control, including cash management and debt collection
• Track record of improving financial controls and operational performance using management information
• Ability to operate at both strategic and operational levels, with strong analytical and commercial judgement

What we offer

• Salary of approximately £90,000 to £100,000 plus discretionary bonus
• Private medical insurance
• Senior, high-visibility role with a clear transformation mandate
• Hybrid working, three days a week in the office