Fraud Specialist – Customer Service (Glasgow)

About the role

Teleperformance is seeking a Fraud Specialist to join its Lloyds Banking Group campaign in Glasgow. You will work in a fast‑paced contact‑centre environment, handling inbound calls and protecting customers from fraud and scams.

Key responsibilities

• Answer inbound customer calls with a courteous, professional telephone manner.
• Identify, raise and investigate potential fraud or scam cases across online and telephony banking.
• Handle objections while reassuring customers and securing their accounts.
• Review pending payments and approve those without fraud concerns.
• Educate customers on fraud prevention and support vulnerable users.

Required profile

• Minimum 2 years of UK financial‑services experience.
• Polite, empathetic and confident communication style.
• High accuracy, attention to detail and strong numeracy.
• Ability to work independently and make complex decisions.
• Self‑motivated problem‑solver with a target‑driven mindset.

Required skills

• Previous call‑centre or customer‑service experience (essential).
• Experience in banking or financial services (highly desired).

What we offer

• Competitive salary up to £28,500 plus OTE of £29,500.
• Full‑time permanent contract (40 hours/week).
• Two weeks of on‑site training in Glasgow, followed by hybrid work options after probation.
• Opportunities for career progression within a global contact‑centre leader.