French Speaking Customer Service Advisor (6‑Month Temp)

About the role

Reed Business Support is seeking a French‑speaking Customer Service Advisor for a six‑month temporary contract in Faversham. You will be the first point of contact for customers, handling enquiries via phone, email and chat while delivering a friendly, professional experience.

Key responsibilities

• Manage inbound customer calls, emails and other enquiries.
• Provide accurate information, process orders and update customer requests.
• Maintain and update customer records in internal systems.
• Investigate and resolve issues, ensuring customer satisfaction.
• Collaborate with internal departments to deliver seamless service.
• Meet individual and team service standards.

Required profile

• Previous experience in customer service, call centre, retail, hospitality or office environments.
• Excellent communication and interpersonal abilities.
• Strong problem‑solving skills and a positive attitude.
• High attention to detail and strong organisational capabilities.
• Ability to stay calm and professional under pressure.

Required skills

• IT systems usage

What we offer

• Competitive hourly rate (£12.21‑£14.50).
• Full training and career progression opportunities.
• Supportive team environment and employee benefits package.