Front of House Administrator

About the role

We are seeking a permanent Front of House Administrator to join our Stratford‑upon‑Avon office. The role combines reception duties, facilities and fleet management, health and safety administration, and general office support while delivering excellent customer service.

Key responsibilities

• Manage the reception desk, greet visitors, handle deliveries and scan incoming post.
• Maintain stationery supplies, book hire cars, taxis and couriers.
• Oversee office facilities, conduct health and safety checks, and support ISO audits.
• Coordinate contractor activities, obtain quotes, manage repairs and meeting‑room bookings.
• Maintain fleet records, licence checks, vehicle inspections and mileage reporting.
• Administer health and safety training, PPE, PAT testing and accident reporting.
• Provide ad‑hoc administrative support, invoice approvals and environmental reporting.
• Deliver excellent customer service via phone, email and in‑person interactions.

Required profile

• Previous experience in a receptionist or administration role.
• Ability to multitask, prioritize workload and work well under pressure.
• Strong eye for detail and commitment to high‑quality administrative support.
• Customer‑focused communication skills and willingness to learn new processes.
• Educated to a minimum of A‑Level or equivalent and hold a full UK driving licence.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Access.

What we offer

• Salary between £26,500 and £28,250 per year.
• Up to 10% performance bonus.
• Enhanced holiday scheme (buy/sell up to 9 days) and long‑service awards.
• Critical illness, life assurance and disability income protection.
• Optional private medical insurance, subsidised gym membership and bike‑to‑work scheme.
• Contributory pension and wellbeing initiatives, including a wellbeing app.
• Access to MyPerks discounts platform.