Front of House Receptionist – Luxury Boutique Hotel

About the role

We are seeking an experienced Front of House Receptionist to join the team at King Street Townhouse Hotel, a luxury boutique hotel in the heart of Manchester. You will be the first point of contact for guests, delivering a warm welcome and ensuring seamless check‑in and check‑out experiences.

Key responsibilities

• Welcome guests, verify bookings and allocate rooms.
• Issue room keys and manage guest check‑in and check‑out procedures.
• Answer telephone enquiries, take messages and forward them appropriately.
• Perform administrative duties such as filing, photocopying and preparing room bills.
• Provide concierge services, including booking theatre tickets, arranging travel and offering local attraction information.
• Process payments, handle deposits and ensure prompt settlement of guest accounts.

Required profile

• Strong problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Outstanding customer service orientation.
• Flexibility to adapt to changing situations.
• Discretion, sensitivity and the ability to maintain professionalism under pressure.

Required skills

• Strong IT proficiency and familiarity with hotel booking systems and related software.

What we offer

• Fantastic discounted bedroom rates for staff and their friends & family.
• 20% off dining at the hotel restaurant.
• 50% discount on dining and monthly membership at Hale Country Club & Spa.
• Up to 50% discounts on additional hotel services.