Front of House Supervisor (Live‑In)

About the role

We are looking for an enthusiastic Front of House Supervisor to join the brand‑new Wordsworth Inn in Grasmere. This live‑in position will be the first friendly face guests see and will help shape the guest experience from day one.

Key responsibilities

• Welcome guests, manage reservations and oversee the dining floor.
• Support the Assistant Manager in leading the front‑of‑house team.
• Ensure smooth service flow, handle guest queries and resolve any issues promptly.
• Maintain high standards of cleanliness, presentation and health‑and‑safety compliance.
• Assist with staff scheduling, training and performance feedback.

Required profile

• Passionate about delivering excellent customer service.
• Strong communication and leadership abilities.
• Ability to work in a fast‑paced, food‑led environment.
• Willingness to live on‑site and work flexible hours, including evenings and weekends.

Required skills

• Experience in front‑of‑house operations within a pub, hotel or restaurant.
• Knowledge of point‑of‑sale (POS) systems and basic cash handling.

What we offer

• Paid birthday holiday and regular paid breaks.
• Employee discounts on food, rooms and travel.
• Access to the Lead‑Inn development programme.
• 24/7 confidential Employee Assistance Programme.
• Opportunities to contribute to a company recognised as Best Pub Employer.