Front of House & Workplace Experience Coordinator

About the role

We are looking for a friendly, organised, and outgoing individual to be the first impression at our London office. As the Front of House & Workplace Experience Coordinator you will create a welcoming, professional atmosphere and ensure smooth daily operations.

Key responsibilities

• Own the reception desk, managing incoming calls and directing enquiries efficiently and appropriately.
• Coordinate meeting room bookings and schedules, ensuring spaces are prepared and utilised effectively.
• Maintain a polished, organised Front of House and reception area, including oversight of office supplies and mail distribution.
• Manage all incoming and outgoing mail and courier requirements with accuracy and care.
• Prepare, issue, and manage visitor access passes in line with company security procedures.
• Respond to emails, service desk requests, and general correspondence promptly, professionally, and within agreed SLAs.
• Maintain and administer Visitor Management Systems, including Envoy and Brivo.
• Provide administrative and operational support to teams across the business to enable smooth day‑to‑day office operations.
• Support purchase order and invoice processes related to office and workplace operations.
• Act as a trained First Aider and Fire Warden (training provided if required).

Required profile

• Full‑time onsite role, 08:30‑17:30 reception hours.
• Proven experience in a front‑of‑house or reception role, preferably in a professional setting.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Friendly and approachable demeanour with a passion for customer service.
• Ability to work independently and as part of a team.
• High attention to detail and a proactive approach to problem‑solving.

Required skills

• Proficiency in Google Office Suite.
• Experience with Visitor Management Software such as Envoy or Brivo.