Front‑of‑House Receptionist & Administrator (Full‑time)

About the role

We are seeking a friendly and organised Receptionist/Administrator to join our team on a full‑time basis (37.5 hours per week). Working across two service hubs in Kingsbury and Willesden Green, you will be the first point of contact for visitors, callers and professionals, providing a professional front‑of‑house experience.

Key responsibilities

• Deliver a courteous reception service at both Fairfields House and Bell House.
• Answer and forward telephone calls, manage the team inbox and maintain call logs.
• Process incoming and outgoing post, assist with letter generation using Docman and Hybrid.
• Maintain and update the iaptus electronic database and other record‑keeping systems.
• Support the operational team with room bookings, audit assistance and general administrative tasks.
• Provide cover for colleagues and share workload as part of a support team.

Required profile

• Excellent customer service and communication skills.
• Ability to work confidently in a dynamic, multi‑site environment.
• Team‑oriented mindset with a professional attitude.
• Flexibility to work between 8 am and 8 pm on weekdays, including occasional evening clinics.

Required skills

• IT skills and basic computer literacy.
• Experience with database management (iaptus).
• Familiarity with document handling systems such as Docman and Hybrid.

What we offer

• Hybrid working model combining remote and on‑site days.
• Opportunity to work within a supportive, agile team in the London borough of Brent.
• Full‑time permanent employment with a stable schedule.