Global Digital Propositions Marketing Manager

About the role

Costa Coffee is looking for a Global Digital Propositions Marketing Manager to lead its Delivery and Click & Collect proposition worldwide. You will work within the Global Digital Centre of Excellence, shaping digital growth for the UK&I market and supporting international franchises.

Key responsibilities

• Own and champion the end‑to‑end Delivery and Click & Collect proposition, acting as subject‑matter expert.
• Lead trade marketing, loyalty integration, proposition optimisation and cross‑functional execution to drive performance.
• Build and nurture partnerships with third‑party aggregators such as Uber Eats, Just Eat and Deliveroo.
• Identify, test and scale innovative ideas that improve customer experience and deliver commercial growth.
• Support international markets and franchise partners by sharing best practices, frameworks and tools.
• Use market insights and performance data to shape strategy and influence decision‑making.

Required profile

• Proven experience leading cross‑functional initiatives that enhance customer experience.
• Strong ability to collaborate with external partners and internal stakeholders.
• Data‑driven mindset with experience using market insights to influence strategy.
• Curiosity, inclusivity and problem‑solving orientation.

Required skills