Goods Inwards / Administration Coordinator

About the role

The Goods Inwards / Administration Coordinator provides essential office administration, customer service and installation scheduling support. Working on‑site in Sutton, the role ensures smooth daily operations by coordinating installation activities and acting as the primary point of contact for customers and field teams.

Key responsibilities

• Manage and coordinate installation schedules and diaries.
• Liaise with customers to arrange, confirm or reschedule appointments.
• Communicate daily with installation teams to keep diaries up‑to‑date.
• Handle customer enquiries via telephone and email, providing a professional and friendly service.
• Support general office administration and business operations.
• Assist with safe lifting and movement of heavy objects when required.
• Collaborate with colleagues across the business to improve operational efficiency.

Required profile

• Previous experience in office administration, scheduling or customer service.
• Excellent organisational skills with the ability to juggle multiple priorities.
• Strong verbal and written communication abilities and a confident telephone manner.
• Physically fit for regular manual handling and heavy lifting duties.
• Proactive, adaptable and able to work well under changing priorities.

Required skills

• Competent use of Microsoft Office applications.

What we offer

• Company pension scheme.
• Free on‑site parking.
• Casual dress code.