Head of Chief National Office

About the role

The Head of the Chief National Office will work closely with the Chief National Officer to shape strategic direction and improve operational effectiveness across the Social Housing, Safety and Ownership Directorate. This senior leadership position offers the chance to influence a fast‑growing, nationally significant organisation with a clear social purpose.

Key responsibilities

• Lead the design and delivery of strategic initiatives, including business planning and budget oversight.
• Drive colleague engagement programmes and support improvements to NPS scores.
• Coordinate communications and stakeholder relationships across the Directorate.
• Identify and implement process improvements, fostering collaboration and service excellence.
• Balance day‑to‑day leadership duties with innovation and continuous improvement projects.

Required profile

• Proven senior leadership experience in a public‑sector or large‑scale organisational setting.
• Strong ability to manage multiple priorities and influence senior stakeholders.
• Passion for creating a positive colleague environment and enhancing internal customer experience.

Required skills

What we offer

• Opportunity to shape the future of a nationally important office.
• Collaborative, high‑performing team environment.
• Impactful work that contributes to social housing and community safety.