Housing Benefits Quality Assessment Officer (Part‑Time, Hybrid)

About the role

We are looking for a detail‑oriented Housing Benefits Quality Assessment Officer to join our team on a temporary, part‑time basis. The role involves assessing Housing Benefit and Council Tax Reduction claims, ensuring compliance with legislation and local policies while delivering excellent customer service.

Key responsibilities

• Assess new and existing Housing Benefit and Council Tax Reduction claims accurately and efficiently.
• Verify and process supporting documentation in line with current regulations.
• Maintain compliance with relevant legislation, guidelines and internal performance targets.
• Respond to customer enquiries, providing clear advice and information.
• Keep accurate records and update case management systems.

Required profile

• Previous experience in housing benefits assessment or a similar role.
• Strong knowledge of Housing Benefit regulations (preferred).
• Excellent attention to detail and organisational abilities.
• Effective communication and customer‑service skills.
• Ability to work both independently and as part of a team.

Required skills

• Familiarity with Housing Benefit legislation and Council Tax Reduction processes.

What we offer

• Hybrid working with remote flexibility.
• Hourly rate of £20.50.
• 12‑week temporary contract, 18.5 hours per week.