Housing Officer – Part‑Time (Bristol, South Gloucestershire & North Somerset)

About the role

As a Housing Officer at Curo you will be the first point of contact for residents across a patch covering Bristol, South Gloucestershire and North Somerset. The role combines field‑based housing management, resident engagement and casework to ensure tenancies thrive.

Key responsibilities

• Manage a patch of 450–650 customers, building relationships and keeping tenancies on track.
• Conduct tenancy audits, sign‑ups, viewings, mutual exchanges and fixed‑term renewals.
• Identify and address tenancy breaches early, balancing accountability with tenancy sustainability.
• Perform regular estate inspections, monitor communal service standards and hold contractors to account.
• Recognise safeguarding concerns and make appropriate referrals in partnership with statutory agencies.
• Lead resident engagement and community‑development activities.
• Handle cases involving harassment, hate incidents or tenancy fraud with specialist support.
• Signpost residents to external services for money, employment, training and wellbeing.

Required profile

• Confident housing professional who enjoys community‑based work and can manage their own time.
• Proven ability to have difficult conversations while maintaining relationships.
• Experience in housing management, social housing or a comparable customer‑facing service role.
• Working knowledge of housing law and good practice, including handling tenancy breaches.
• Full UK driving licence and access to a suitable vehicle.
• Optional but advantageous: CIH or similar qualification, experience supporting vulnerable customers, knowledge of safeguarding principles.

Required skills

What we offer

• Salary £33,475 pro‑rated per annum.
• 26 days annual leave (rising to 29 days after 3 years) plus bank holidays.
• Birthday off as an extra holiday.
• Up to 10 % matched pension contribution.
• Hybrid working with regular time on patch and at the office.