Infrastructure Production Manager – Group Technology Infrastructure

About the role

The Infrastructure Production Manager will ensure the stability and operational health of the bank’s global technology infrastructure. Working closely with regional Production Managers and technology teams, you will coordinate day‑to‑day activities, manage incidents, and drive continuous improvement across the production environment.

Key responsibilities

• Production stability and incident reduction
• Major incident support and escalation
• Problem management and root‑cause acceleration
• Change assurance and change‑risk control
• Production readiness planning
• Service health monitoring and trend analysis

Required profile

• Experience in IT infrastructure operations, service management or production support
• Strong knowledge of core infrastructure components (compute, databases, storage, backup, networks)
• Understanding of ITIL principles, preferably ITIL Foundation certified
• Excellent communication and stakeholder management skills
• Analytical, problem‑solving and self‑motivated attitude

Required skills

• Unix/Linux
• Windows
• Oracle
• SQL Server
• Storage technologies
• Backup solutions
• Network fundamentals
• ITIL Foundation

What we offer

• Hybrid working model
• Competitive salary and non‑contributory pension
• 30 days holiday plus bank holidays, with option to purchase additional days
• Life assurance and private healthcare for you and your family
• Flexible benefits such as retail discounts, Bike4Work and gym membership
• CSR programme with two days of volunteering leave per year