Internal Sales Representative – Cooling, Smoke & Fire & Ventilation

About the role

Swegon Service is looking for an Internal Sales Representative to join its team in Ashby, Leicestershire. The role develops new business in the Commercial and Industrial sectors, raises awareness of the Swegon brand in the UK, increases market share and grows sales of Swegon's service offering in the Cooling, Smoke & Fire and Ventilation marketplace. It is fully onsite, five days a week, with no remote or hybrid working, so the candidate must be based in or around Ashby.

Key responsibilities

• Handle telephone enquiries, answering them directly or passing them to the right team member
• Prepare maintenance contract documents and pursue leads to improve conversion and retention
• Promote Group capabilities and meet monthly and quarterly sales targets
• Maintain account management of live and new accounts and arrange client meetings with Area Service Managers
• Give technical advice and guidance on customer requirements to build relationships
• Take part in sales meetings, update the company database and the CRM system, and generate requested reports
• Ensure processes follow QA work instructions and use controlled forms and templates

Required profile

• Proven sales track record, identifying sales opportunities and leads
• Experience dealing with end users and facilities managers
• Desirable: experience in a fast-paced service delivery environment and preparing quotations and following up orders
• GCSE or equivalent, and a good standard of business-related administration qualification or experience
• Full driving licence and computer literacy

Required skills

• Administration, customer service and excellent oral and written communication
• Microsoft Office and ERP/CRM systems
• Time management