International Enquiries Co-ordinator

About the role

We are seeking a proactive International Enquiries Co‑ordinator to support prospective students in a busy higher‑education environment in central Manchester. This full‑time, hybrid role is temporary for up to four months and involves guiding applicants through the admissions journey, from first enquiry to enrolment.

Key responsibilities

• Serve as the first point of contact for prospective students, providing accurate advice on courses, entry requirements and admissions processes.
• Manage enquiries via email, phone and CRM systems, ensuring timely and professional responses.
• Support applicants throughout the admissions cycle, from initial enquiry through to offer and enrolment.
• Collaborate with internal teams (faculties, admissions, recruitment) to ensure smooth processes and consistent communication.
• Maintain and update applicant data in line with GDPR requirements.
• Assist with reporting, data analysis and tracking enquiry trends to support recruitment activity.
• Contribute to improving enquiry handling processes and conversion rates.
• Support recruitment events, open days and other student engagement activities.

Required profile

• Experience in a customer‑service or student‑facing administrative role, preferably within the university sector.
• Strong communication skills with the ability to explain complex information clearly.
• Highly organised with excellent attention to detail.
• Comfortable handling a high volume of enquiries in a fast‑paced environment.
• Proven ability to work collaboratively with internal stakeholders.
• Experience working with diverse audiences, including international students, is an advantage.

Required skills

• Proficiency with CRM systems.
• Advanced knowledge of Microsoft Excel, Word and Outlook.

What we offer

• Experience within a leading education environment.
• Exposure to admissions, student recruitment and stakeholder engagement.
• Collaborative and supportive team culture.
• Central Manchester location with excellent transport links.