IT Support Coordinator – London

About the role

We are seeking an IT Support Coordinator to join a leading professional services firm in London. The role combines day‑to‑day technical support with involvement in emerging technology projects, including AI initiatives. You will work in a hybrid model, spending most days on‑site while enjoying one day of remote work.

Key responsibilities

• Provide day‑to‑day IT support to colleagues across the firm.
• Set up and maintain laptops, mobile devices, user accounts and related services.
• Manage IT assets, software licences and technology inventories.
• Liaise with the managed service provider and third‑party suppliers.
• Assist with technology procurement, vendor management and contract administration.
• Support case management, document management systems and Microsoft 365.
• Contribute to the creation and improvement of IT workflows, processes and documentation.
• Research emerging technologies, perform market analysis and evaluate AI platforms.
• Participate in technology projects, system upgrades and business improvement initiatives.
• Support security questionnaires, RFIs, audits and compliance activities.
• Promote cybersecurity awareness across the organisation.

Required profile

• Minimum 2 years experience in an IT support, administrative or technology‑focused role.
• Strong organisational, prioritisation and communication abilities.
• High attention to detail and a proactive, professional attitude.
• Ability to build effective relationships with colleagues, suppliers and external partners.
• Genuine interest in technology, AI and continuous process improvement.

Required skills

• Microsoft 365

What we offer

• Up to £40,000 salary (DOE) plus performance bonus.
• 28 days holiday plus bank holidays and a day off for your birthday.
• 5 % matched pension contributions.
• Private medical insurance.
• Generous maternity (26 weeks) and paternity (6 weeks) leave.
• Income protection and life assurance.
• Hybrid working model (4 days onsite, 1 day remote) with occasional reimbursed travel.