IT Support Technician

About the role

We are looking for an IT Support Technician to join our growing IT department in Wilmslow. You will provide first‑ and second‑line support to internal and external users, ensuring issues are resolved quickly and service standards are met.

Key responsibilities

• Respond to and resolve technical queries and incidents, owning the end‑to‑end process.
• Prioritise incoming support requests and manage workload across multiple locations.
• Provide support via phone, email, in‑person and remote tools.
• Follow ITIL‑based procedures for incident, problem, change, configuration and asset management.
• Ensure service‑level agreements are met and escalate where necessary.
• Perform routine software and hardware configuration and installations.
• Recommend improvements to team performance and operational efficiency.

Required profile

• Team‑player with a proactive attitude and eagerness to learn.
• Experience in a customer‑facing environment handling queries from internal and external stakeholders.
• Clear communication skills in person, over the phone and via email.

Required skills

• Office 365 administration (OneDrive, Exchange, Teams, Yammer).
• Azure Active Directory management.
• Desktop support for Windows 11 and macOS.
• Device management and monitoring (Entra ID).
• ITIL Foundation knowledge (certified preferred).
• iOS/iPhone/iPad support and configuration.
• Familiarity with IT service‑desk tools such as FreshService and remote desktop support.
• LAN/WLAN administration (HP Procurve, Cisco Meraki) – desirable.
• VOIP telephony systems (RingCentral, 3CX) – desirable.
• Mobile device management experience – desirable.

What we offer

• Training and development opportunities.
• Hybrid working model – 4 days on‑site, 1 day remote.
• On‑site parking.