Junior Remote Hands Technician

About the role

The Junior Remote Hands Technician provides on‑site technical support within a data‑centre environment, performing basic hardware and operational tasks for customers. This entry‑level position is ideal for candidates starting a career in data‑centres, IT infrastructure or facilities operations.

Key responsibilities

• Perform basic remote‑hands tasks such as power cycling, equipment resets and visual inspections.
• Handle media insertion/removal, patching, cabling and equipment labelling.
• Assist with rack audits, asset tracking, inventory management and equipment receipt.
• Respond to service tickets, work within SLAs, record actions and communicate updates to customers.
• Support sales teams with site requests, power audits and pre‑sales activities.
• Install and test carrier cross‑connects (SM Fibre, CAT6, copper) and maintain order management systems.
• Follow health, safety, security and confidentiality procedures.

Required profile

• Basic understanding of IT hardware, cabling, servers, storage and networking equipment.
• Attention to detail and strong communication skills.
• Ability to follow documented procedures and customer instructions.
• Willingness to work shifts and support 24/7 operations.
• Full UK driving licence is beneficial.

Required skills

• IT hardware knowledge
• Cabling fundamentals
• Servers and storage systems familiarity
• Networking equipment basics
• Microsoft Windows
• Structured cabling knowledge
• ITIL or service‑management awareness
• Microsoft 365