Key Account Manager

About the role

Addison Lee, part of ComfortDelGro Group, is hiring a Key Account Manager for its Head Office in Paddington on a hybrid basis. The role goes beyond account management: you will own a portfolio of strategically important corporate customers, build trusted relationships, identify growth opportunities and create long-term value for them and the business. It reports to the Sales Manager – Key Accounts.

Key responsibilities

• Own and develop a portfolio of strategic corporate accounts
• Deliver retention, growth and profitability targets
• Build relationships with key stakeholders
• Create and execute strategic account plans
• Identify, cross-sell, upsell and pursue new business opportunities
• Lead commercial reviews, contract renewals and negotiations
• Use customer insights and performance data to make recommendations
• Act as the voice of the customer internally and work cross-functionally to deliver client outcomes

Required profile

• Proven experience in Key Account Management, Strategic Account Management or B2B sales
• Track record of growing customer revenue and retention
• Exceptional stakeholder management capabilities
• Self-motivated, proactive and growth-oriented approach

Required skills

• Strong commercial awareness and negotiation skills
• Commercial and analytical mindset, able to use data to drive decisions
• Excellent communication and presentation skills

What we offer

• Salary up to £45,000
• OTE bonus with a 60/40 split
• Enhanced maternity leave (26 weeks full pay, 13 weeks at 50%) and paternity leave (4 weeks full pay)
• Private medical insurance, travel insurance after 1 year, wellness program and life insurance
• Cycle to Work scheme, 33 days annual leave including bank holidays, and 2 days paid volunteering leave per year
• Retail discounts through Reward Gateway, support for professional training and qualifications, season ticket loans and discounted cabs and courier services within London