Medical Receptionist

About the role

We are looking for a friendly, organised Medical Receptionist to join our healthcare team across Surrey sites. You will be the first point of contact for patients, visitors and staff, providing professional service and supporting smooth daily operations.

Key responsibilities

• Provide a warm and professional welcome to patients, visitors and staff.
• Manage front‑of‑house reception duties across multiple sites.
• Answer telephone enquiries, resolve patient queries and direct calls appropriately.
• Book appointments, issue confirmations and send reminders.
• Maintain accurate patient records and file electronic correspondence and results.
• Process patient referrals and bookings using the Patient Administration System.
• Liaise with GP surgeries and healthcare professionals regarding patient information and test results.
• Support appointment scheduling to minimise missed or cancelled appointments.
• Assist patients and visitors, including escorting them to clinics or wards.
• Open and close sites when rostered for early, late or Saturday shifts.

Required profile

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and work effectively in a busy environment.
• Competent IT skills, including Microsoft Office.
• Flexibility to work across Epsom and Cobham sites.
• Availability to work shifts between 7:00 am and 7:00 pm, Monday to Friday, with occasional Saturdays.
• Right to work in the UK.

Required skills

• Microsoft Office

What we offer

• Paid cross‑site travel expenses.
• NHS Blue Light Card.
• Employee discounts platform.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Pension scheme.
• In‑house training and development.
• Free flu vaccinations and health‑wellbeing support.
• Company social events.
• Bereavement leave and sick pay.