Mortgage Administrator

About the role

Howden, a global insurance group, is hiring a Mortgage Administrator in London. You will help deliver a smooth and positive experience for clients during one of their most important financial decisions, working closely with advisers, lenders and third parties so that mortgage applications are processed efficiently, accurately and with care from start to finish. The role suits someone who enjoys a fast-paced environment and takes pride in high-quality administration.

Key responsibilities

• Prepare and submit mortgage applications and supporting documents to lenders, making sure all information is complete, accurate and meets lender criteria.
• Support mortgage cases end to end, from submission to completion, liaising with lenders, solicitors, valuers and internal teams.
• Give clear, professional updates to clients and third parties and help resolve issues as they arise.
• Keep the CRM system up to date with all case activity, keeping records accurate, confidential and well organised.
• Process fees and documentation securely and carry out completion checks before cases are closed.

Required profile

• Well organised, able to manage several cases at once, with strong attention to detail.
• Clear, confident communicator with a professional and friendly approach.
• Good understanding of mortgage processes and lender requirements, or willingness to learn them.
• Previous experience in a mortgage, financial services or administrative support role is desirable; exposure to mortgage case processing or financial documentation is advantageous.
• Relevant industry knowledge or qualifications are beneficial but not essential.

Required skills

• Comfortable using CRM systems and Microsoft Office tools.
• Collaborative team player.

What we offer

• A permanent position.
• Reasonable adjustments, including flexible hours or hybrid working where possible.