Document Controller - Service Department

About the role

Armstrong Fluid Technology is looking for a Document Controller in Manchester to provide administrative and document-control support to its Service Department. The role helps customer orders, service jobs and project documentation progress accurately and on time, acting as a coordination point between Service, Operations, Finance and other teams, supporting timely billing and a responsive service to customers.

Key responsibilities

• Compile and issue Fire O&M manuals within four weeks of product delivery, gathering drawings, certificates and technical data and keeping electronic files, status records and audit trails organised.
• Check documentation against order and customer requirements, applying naming, version control and approval processes.
• Coordinate monthly billing, review open orders and completed jobs, resolve billing queries and work with Finance and Service on invoice holds and discrepancies.
• Maintain the order book with delivery dates and status, highlighting overdue or at-risk items.
• Support a 24-hour turnaround for urgent spare-parts and service orders by tracking progress and communicating delays.
• Create and maintain service jobs in the relevant systems, book jobs, audit job files and maintain trackers and routine reports.

Required profile

• GCSEs at grades A-C/4-9, including English and Mathematics, or equivalent.
• Experience in an administrative, document-control, order-processing or customer-service environment where accuracy and deadlines matter.
• An NVQ or equivalent in Business Administration is advantageous.

Required skills

• Microsoft Office, especially Outlook, Word and Excel, and ability to learn internal business systems.
• Data-entry and record-management skills with attention to detail.
• Proactive, dependable and able to work independently; clear written and verbal communication.