Multi-Trade Technician - Reactive Repairs

About the role

A Direct Services team is looking for skilled Multi-Traders to join its Reactive Repairs service, reporting to a Lead Technician. The role covers a wide range of repairs across residents' homes, including multi-trade tasks such as basic plumbing, carpentry, patch plastering, tiling and general maintenance. It is a field-based position with a 24-hour emergency call-out rota taken on a fair and planned basis.

Key responsibilities

• Carry out a wide range of repairs across homes, including multi-trade tasks such as basic plumbing, carpentry, patch plastering, tiling and general maintenance.
• Manage your own workload day to day, working efficiently to meet service targets and delivering work right first time.
• Keep residents informed throughout the repair process, putting customer satisfaction at the heart of everything you do.
• Support colleagues to meet targets, maintain compliance and deliver excellent customer outcomes.

Required profile

• Proven track record in a Direct Labour Service or similar repairs environment, with customer satisfaction central to service delivery.
• Relevant trade qualifications (City & Guilds or NVQ Level 2 and/or Level 3) or equivalent experience across multiple trades.
• Experience delivering a range of repairs and maintenance works across different trades.
• Full UK driving licence with no more than six points and no serious motoring offences in the last 10 years, with at least two years of driving experience; driving licence checks are part of the pre-employment process.
• Willingness to work evenings and/or weekends with reasonable notice and to take part in the 24-hour emergency call-out rota.

Required skills

• Strong knowledge of health and safety legislation, building regulations and safe systems of work.
• Ability to diagnose faults and deliver a first-time fix wherever possible.
• Excellent communication and interpersonal skills, including with vulnerable residents.
• Flexible, proactive approach and a strong team mindset.