Multitasking Team Member – Hotel Operations

About the role

We are seeking a flexible and reliable Multitasking Team Member to join our hotel team at Ibis London Wembley. This dynamic position involves supporting daily operations across multiple departments, ensuring a smooth, safe, and welcoming environment for guests at any hour.

Key responsibilities

• Deliver outstanding customer service from check‑in to check‑out.
• Handle guest enquiries, calls, and requests efficiently.
• Perform night audit and daily reporting tasks.
• Maintain cleanliness in public areas and back‑of‑house.
• Support kitchen and bar cleaning duties.
• Carry out safety checks, fire walks, and basic maintenance inspections.
• Ensure security procedures and hotel standards are followed at all times.

Required profile

• Positive, friendly, and professional attitude.
• Strong teamwork and communication skills.
• Ability to multitask and work independently.
• Flexibility to work early, late, and night shifts.
• Previous hotel or customer service experience preferred.
• Fluent in English and legal right to work full‑time in the UK.

Required skills

What we offer

• Supportive team environment with a friendly group of 12 talents.
• Opportunity to develop multi‑department skills across front office, F&B, housekeeping, and maintenance.
• Training and career growth opportunities.
• Hourly rate of £14.80 (day shift) and £15.30 (night shift).
• Full‑time schedule (39 hours/week) with rotating shifts and two days off.