Neighbourhood Housing Officer – Launceston

About the role

We are seeking an experienced Neighbourhood Housing Officer to manage a portfolio of social housing properties in North Cornwall. You will be the primary point of contact for residents, delivering high‑quality tenancy and neighbourhood services while contributing to the wellbeing of local communities.

Key responsibilities

• Manage a geographical patch of social housing, acting as the main liaison for residents.
• Deliver tenancy and neighbourhood management services, including sign‑ups, property viewings and regular tenancy visits.
• Investigate and resolve tenancy breaches, anti‑social behaviour and safeguarding concerns.
• Monitor estate standards and contractor performance to maintain high‑quality neighbourhoods.
• Build strong relationships with residents, colleagues and partner agencies.
• Support resident engagement initiatives and community development projects.

Required profile

• Proven experience in social housing, tenancy or neighbourhood management.
• Strong knowledge of tenancy management and estate services.
• Excellent communication and customer‑service skills.
• Ability to manage a varied caseload and prioritise competing demands.
• Proactive, organised and solutions‑focused approach.
• Full UK driving licence with access to a suitable vehicle (essential).
• Enhanced DBS check required.

Required skills

• Full UK driving licence