Operations Manager – Equipment Hire

About the role

This permanent position is based in Preston and leads the day‑to‑day operations of an established equipment hire business. You will act as the primary contact for customers, overseeing the hire process from initial enquiry through to invoicing, while contributing to the company’s growth plans.

Key responsibilities

• Manage daily operational activities and coordinate deliveries and collections.
• Handle incoming customer enquiries by phone and email, generate and follow up quotations.
• Oversee the hire and off‑hire process for plant and tool equipment.
• Order components and materials as required.
• Build and maintain strong customer relationships, converting enquiries into business.
• Prepare and issue sales invoices using internal software.
• Identify and implement improvements to systems, processes and branch efficiency.
• Support the ongoing growth and development of the business.

Required profile

• Energetic, commercially minded individual who thrives in a fast‑paced environment.
• Proven ability to take ownership of operational functions.
• Strong customer‑service orientation and relationship‑building skills.
• Excellent organisational and administrative abilities, able to manage multiple priorities.

Required skills

What we offer

• Competitive salary of £35,000‑£45,000 per year.
• Performance‑related bonus scheme.
• Standard holiday entitlement plus a Christmas shutdown.
• Opportunity to influence processes and contribute to a growing business.