Outbound Customer Service Representative

About the role

Join a well‑known brand as an Outbound Customer Service Representative, working five days a week in an office environment. You will be responsible for contacting customers to confirm orders, follow up on enquiries and keep their records up to date.

Key responsibilities

• Make outbound calls to customers to confirm orders, follow up on enquiries, service requests, and gather data updates.
• Maintain accurate customer records and update information within the system.
• Research to enrich existing customer data and ensure contact details are correct and up to date.
• Resolve or escalate customer concerns in a timely and professional manner.

Required profile

• Previous experience in a Customer Service role.
• Experience working to KPIs in a fast‑paced environment.
• Excellent written and oral communication skills.
• Resilient self‑starter with a strong desire to succeed.
• Ability to manage time and prioritise tasks to meet targets.

Required skills

• MS Office

What we offer

• Weekly paid salary via an online timesheet system.
• Support and guidance from a Hays consultant throughout the contract.
• Potential for permanent position and career progression.